Shipping & Returns Policy
Welcome to A1 Peptides Australia
Effective Date: June 28, 2025
Last Updated: July 09, 2025
Shipping Information
Processing Time
- Orders are typically processed within 1-2 business days
- Back-orders are typically processed within 5-7 business days
- Processing may take longer during peak periods or for custom orders
- You will receive a tracking number once your order ships
Shipping Methods
- Australia Post Express shipping: 1-2 business days within Australia
Delivery Guarantee
We guarantee dispatch, not delivery. Once a parcel is in the hands of the carrier, we are not liable for delays, damages, or losses beyond our control.
Discreet Packaging
All parcels are shipped in plain, unbranded packaging with no visible reference to the contents or nature of the goods for privacy and discretion.
Shipping Costs
Shipping cost information:
- $14.95 Flat Fee for Australia Post Express Shipping
- Free shipping available for orders over $199.00
Shipping Restrictions
Due to the nature of our research products:
- We reserve the right to refuse shipment if we cannot confirm the customer is a verified research institution or qualified researcher. In such cases a refund will be applied
Returns Policy
Research Products
Given the specialized nature of our research peptides and for safety reasons:
- No returns accepted after parcel dispatch
- We do not accept returns for change of mind or incorrect ordering. Please ensure you select products carefully.
Damaged or Incorrect Items
If you receive damaged or incorrect items:
- Contact us within 48 hours of delivery
- Provide photos of damaged or incorrect items
- We will arrange replacement or refund at no cost to you
For any questions about shipping or returns, please contact us at support@a1peptides.com.au