Refund Policy
Welcome to A1 Peptides Australia!
Effective Date: June 28, 2025
Refund Eligibility
Refunds are available under limited circumstances due to the specialized nature of our research products:
Eligible for Refund
- Incorrect products shipped (with photo evidence within 48 hours of delivery)
Not Eligible for Refund
- Change of mind purchases
- Incorrect ordering by customer
- Opened or used products
- Products past notification window
- Products damaged due to improper storage
- Custom or special order items
Refund Process
Timeline
- Damage/incorrect item claims must be made within 48 hours of delivery
- Processing time: 3-5 business days after approval
- Refund will be credited to original payment method within 5-10 business days
Requirements
- Valid proof of purchase
- Products in original, unopened packaging
Shipping Costs
Shipping cost policies:
- Original shipping costs are non-refundable unless we made an error
Refund Method
Refunds will be processed using the same payment method used for the original purchase. If original payment method is unavailable, store credit may be issued.
For refund requests or questions about this policy, please contact us at support@a1peptides.com.au